Scoro Tech

Scoro’s Secret to Hiring the Best People

Scoro's Secret to Hiring the Best People

Have you ever ever questioned how the mysterious recruitment course of seems like at a fast-growing tech startup? Whether or not you’re in the position of the candidate, or a supervisor wanting to get some new concepts  – right here’s the story of how we recruit kickass expertise at Scoro.


Hello, I’m Mai ? Good to meet you!

As a recruiter at Scoro, I’m liable for managing the full cycle of our recruitment course of: actively sourcing and headhunting, interviewing, and choosing candidates to discover superior new Scorers. Principally, ensuring that we’ve the most gifted individuals in our workforce.


noun. /ˈskɔːrə/

an infinitely curious and productive creature, proverbial for its love for sarcasm, software program, and success.

We comply with the standard hiring course of, which is sort of comparable to most corporations: attracting potential candidates by way of numerous channels, reviewing resumes, conducting telephone screening calls and interviews, and eventually evaluating and deciding. The actual magic, in fact, lies in the particulars.

At Scoro, we’re all about construction – in our work planning, conferences, and even at our firm events. The identical applies when hiring the brightest minds. Kadri Mäe, our People Operations Supervisor, describes the hiring course of with the following key phrases: “Structure, thoroughness, taking time, careful analysis, and most importantly – including the team.”

Let’s take a better take a look at how we recruit, and what’s distinctive about it. You may want to strap in for this fairly an in depth studying, or simply skip to the elements you’re most concerned with. Right here we go!

The recruitment course of

1. Preparation

Preparation is the first and doubtless the most necessary step in the recruiting course of. For every place, we’d like to put collectively a workforce, who will take part in the interviews, assist consider the candidate and make the hiring choice. Sometimes, the workforce consists of the recruiter, the future workforce lead and a few staff members of the candidate. The group provides additionally the enter for creating the job description and persona profile. Then the recruiter will select appropriate promoting channels, and finalise the recruiting and onboarding plan for every particular position.

It’s essential to have a transparent understanding of who we’re looking for to appeal to and supply the proper candidates. Thorough preparation additionally ensures a structured interview course of.

2. Sourcing and headhunting

Kickass candidates do not simply seem in your doorstep wrapped in a reasonably bow. They don’t seem to be straightforward to discover, they want to be sourced, and stored on the radar. Headhunting and sourcing are an inevitable a part of recruitment. It means creating curiosity in passive candidates – those that are at present employed and never job-hunting.

How can we chase passive candidates and switch them into nice staff members? The important thing lies in creating a particular employer model, however it’s additionally essential to be persistent in communication and check out to really perceive the individual you’re speaking to.

PS! Take a look at our @TeamScoro Instagram account devoted to displaying off our staff’s day by day life, occasions, and spirit.

teamscoro 1

three. Resume screening

Lively candidates – those that are actively looking for a job – submit us their resumes. This implies we’re evaluating the (often a whole lot of) resumes to choose the best suited candidates for the subsequent rounds. The very first thing we take a look at could also be shocking – it’s grammar. It exhibits how detail-oriented and professional the candidate is.

Right here are another pointers for an excellent resume:

  • Be particular about the roles and tasks you’ve labored on.
  • Clearly spotlight how your expertise aligns with the place you’re making use of to.
  • Maintain it brief. It may be fairly a problem to give as a lot related info as attainable, but maintaining the general look mild and straightforward to comprehend.
  • Take time to double-check your resume.

However, we don’t make assumptions solely based mostly on resumes. It provides us a glimpse of the candidate’s background, nevertheless it by no means tells the complete story. Typically, the degree of expertise is outweighed by the candidate’s motivation, angle and cultural match with the workforce.

“For me, it is more important to meet a candidate with a spark in their eyes as opposed to someone with a great resume.” – Priit Matiisen, Co-Founder & CTO

four. Telephone screening

The second screening stage is a telephone interview. Candidates are often stunned by the name – it’s not pre-scheduled. That approach we’ll get a extra pure response and see how the candidate responds to this sudden state of affairs.

We’ll ask some questions on the expectations, expertise, causes, and motivation for making use of. This enables us to shortly decide if the candidate fits the position and whether or not our primary objectives line up.

“When talking to a potential employee, I always look for their drive or excitement about the job. You sense it right away if the passion is there or if it’s a rehearsed speech.” – Indrek Voksep, Product Workforce Lead

For that cause, interviews are held.

5. Interviews

Resume with correct grammar ☑️
Related expertise and motivation for the place ☑️
The sudden telephone name went properly ☑️

Nice! Now we transfer on to the most enjoyable half – interviews.

The in-person interview is the make-or-break second of the whole hiring course of. An opportunity to deep-dive into the candidate’s skilled background, character and expertise to see how nicely they’re fitted to our obtainable place and staff.

Most of the interviews are held in our workplace to introduce the working surroundings and provides the alternative to meet our workforce. However it may be an interview by way of Skype, over lunch, or held in a unique metropolis – flexibility is essential. We often make journey preparations for the candidate to meet us at our headquarters in Tallinn.

“After two Skype interviews, I was flown out to Tallinn for a full day with the team. That involved having conversations with multiple people in the company including the CEO, which felt like a very personal approach.” – Ralfs Henkuzens, Advisor

6. Homework

Relying on the place homework could be required. The outcomes give us the ultimate proof of the candidate’s expertise and suitability to achieve success of their position. For instance, if we’re on the lookout for a Video Content material Specialist, we ask the candidate to put together a video to see the candidate’s video modifying expertise. Or if the candidate needs to be a part of the advertising group, it’s essential to understand how fluently the applicant is in a position to write articles.

Often, homework doesn’t require an unlimited period of time. Homework simply helps us to make the last choice, particularly when we’ve to determine between two nice candidates.

7. Background verify

As soon as the prime candidates have been shortlisted, we’ll contact their referees. For that, we ask the candidates to select the referees whose contact they like to give us.

The perfect supply of data comes from their previous managers and colleagues who confirm the candidate’s employment particulars, working efficiency, their relationship with the group, and so forth. Certainly one of the questions we ask is “Would you rehire this person?”.

We additionally seek the advice of the all-knowing Google to be certain that potential staff are possible to symbolize Scoro in knowledgeable method on social media. As we aren’t educated spies and respect your privateness, we solely verify the info you share publicly.

eight. Choice time

The recruitment group, which varies based mostly on the place, gathers for a dialogue. We consider candidates based mostly on all standards – resume, interviews, job expertise, expertise, pursuits, character, check outcomes, and so forth.

We take our time making the choice. Higher to spend extra time on the hiring course of than ultimately hiring the flawed individual.

“We care about the details: the candidate’s grammar and self-expression, their hobbies, whether they like animals or if they have a sense of humor, what they value in teamwork, what are their aspirations and what do they want to achieve in life.” – Kadri Mäe, People Operations Supervisor

9. Job supply (or suggestions)

The sweetest half! A brand new superior teammate! Hurray! ?

Alternatively, if the journey for the candidate ends right here and the applicant shouldn’t be getting a suggestion, we give trustworthy suggestions relating to why they wereńt the best suited match for this particular place. The goal is to keep away from the lack of suggestions after a “no”. We keep in contact with the candidate. For that, we ask for a affirmation to hold the resume in our database for the future openings. Perhaps the candidate was not best for this particular position, however maybe we’ll have an ideal position for them in the future.

10. Onboarding

After the job contract is signed, it’s time to onboard the new Scorer. Each new group member has a customized coaching program and a mentor, who takes care of and helps the beginner. It assures that settling in is clean and environment friendly. However this can be a entire different matter – onboarding at Scoro is one thing very magical – shh, let’s maintain it a secret for now.


Key points we concentrate on when hiring new Scorers

1. A stress-free expertise

“Absolutely no pressure and I never felt nervous. It didn’t feel like I was being interviewed for a job – I was just telling my life story to a friend I have not seen for a while.” – Maria Begiševa, Software program Engineer

We pursue a stress-free surroundings. Our objective is to make the entire hiring course of as clean as potential and information the candidate by way of each step. We maintain our communication tight, clarify the course of and inform about the upcoming steps to ensure the candidate is much less nervous and exhibits their true self. As everyone knows, individuals have a tendency to act like any person else if they’re nervous.

“I always try to speak to candidates as I would meet them in a bar or at an event to see how they communicate in the everyday atmosphere. This helps to take off the interview pressure and helps the candidate to express themselves comfortably. It also gives an idea of how this person would act in the office, not only what they are trying to present at the moment.” – Mait Ojamaa, Head of Gross sales, EMEA.

That is additionally the purpose why we meet the candidates a number of occasions. The second and third time they arrive to our workplace, every little thing is already extra acquainted.

2. As quick as attainable, as thorough, as wanted

Often, the complete recruitment course of takes roughly one month from sending the resume till the hiring choice. We attempt to hold it as brief as attainable, however at the similar time not to rush.

In fact, there are some exceptions. For some key positions, it might take a number of months from discovering the proper candidate to assembly with them for the ultimate choice. We battle and hunt for expertise, we’re typically prepared to await them to be a part of the workforce.

three. A number of rounds of interviews

The aim of the interviews is to predict how the candidate will carry out as soon as they be a part of the staff. How do their background and expertise match with the necessities? With each rent, we attempt to perceive the candidate’s drivers, motivators, and whether or not they align with our values.

1. The primary one-on-one interview is with the recruiter who will dig a bit deeper into the motivation. Most significantly, in fact, we’ll attempt to work out if the candidate has every little thing wanted to achieve success on this place and what are the underlying causes for making use of. To get a healthful understanding, we’re additionally focused on discovering out extra about common life objectives – private and professional, biggest accomplishments, and character.

At this stage, we ask our candidates to take a grammar check – to assess accuracy and language expertise. Additionally, a few of the roles require knowledgeable expertise check.

2. The second assembly is with a hiring supervisor. A few of the roles additionally require knowledgeable expertise check.

three. And final however not least – assembly with a few of the potential colleagues whom the candidate will begin working with. At this stage, Scoro’s founders additionally take part.

We purpose to contain as many group members as potential whereas interviewing. As talked about earlier than – the candidate’s angle and character have a tendency to be much more essential than their expertise. So after speaking to a number of Scorers, we now have a greater understanding whether or not the candidate matches our staff tradition and values.

It’s essential to keep in mind that interviews are a two-way road. The candidate has to get the “right” feeling too, not simply us.

“During three rounds of interviews, I only met the kind of people that seemed like a total blast to work with.” – Ann Kaer, Product Advertising Specialist

four. Candidate evaluation: 4 details

1. Cognitive capacity. It’s not all about the earlier work expertise. It’s extra about the values the candidate can convey to the staff. Do they assume outdoors the field? Are they artistic and quick drawback solvers? We would like to get a sense of how they might react in several conditions.

“Candidates must have a growth mindset – about personal development, the future role, and the company. If the person is able to perform only by specific rules and processes, they’re usually not a good fit for us.” – Fred Krieger, Founder & CEO

2. Character. Candidates who need to work onerous, but in addition understand how to chill out and have enjoyable – #objectives?.

We worth dedication and enthusiasm to attempt to recommend new approaches and constantly problem the previous methods. Life’s all about fixed enchancment.

“Curiosity and hunger for learning new things are the two most important traits in a person.” – Fred Krieger, Founder & CEO

Plus, there’s all the time room for foolish jokes and sarcasm. “Working together on a daily basis makes it important to have fun while doing so, hence teasing and trolling each other, and cracking jokes are essential.” – Janeli Ojatamm, QA Workforce Lead

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three. Cultural match. “When deciding on the cultural fit, we assess the new members at every stage of the hiring process: from reading the resume to references. The person joining us should have a strong drive and should bring something new to the team that everyone could learn from – that’s our ultimate goal.” – Kadri Mäe, People Operations Supervisor

At Scoro we don’t speak behind somebody’s again. No one has time for that. “We have zero-tolerance for politics and intrigues,” says the CEO. Hiring positive-minded and trustworthy individuals trumps many different issues. So, even when the candidate has an unlimited expertise and is very expert, but lacks the means to work in a staff, we gained’t rent them.

Learn on: What Makes a Nice Firm Tradition? Interview with Kadri Mäe

“The thing I value most about potential new hires is the ‘get shit done’ attitude. At the age of Google, it’s not acceptable to admit not knowing something. If you don’t know it, find it out – it’s as simple as that.” – Merily Leis, Digital Advertising Supervisor

four. Final, however not least – earlier job expertise, schooling, and the expertise. Essential, however not the most necessary. No diploma, no worries – you need to nonetheless apply. Schooling is necessary, however in the finish, it’s your expertise and mindset that may carry you ahead, not the paper you bought from the college.

5. Uncommon interview questions

There’s truly nothing scary or difficult in what we ask. People have a tendency to be afraid of job interviews as a result of numerous recruiters grill them for questionnaire-like solutions. I personally assume that we’ve extra fashion. ? We simply need to get to know you, with out turning on the spotlights.

There are some primary interview questions, however we additionally like to ask unusual ones simply to take the candidates out of their consolation zone. “It’s good to throw them off balance with a totally off-topic question and see their capability to adapt to rapidly changing situations,” says Indrek Voksep, Product Group Lead.

We’d ask some foolish questions to perceive the character of the candidate. “I remember being asked about the series I’m following on Netflix – that came as a surprise but showed me how important it was for Scoro to find the right person/personality to complement the team.” – Karmen Velberg, Workplace Supervisor

We additionally let the candidate do the talking. “Depending on the position it’s often good to test how the candidate leads the conversation or presents themselves without too many specific questions. This shows character, preparation, focus, motivation, ability to understand what the company is doing, and the ability to express how they see they can help and contribute,” says Mait Ojamaa, Head of Gross sales, EMEA.

6. The suitable choice: cultural match and intestine feeling

After the checks, interviews and different info we’ve gathered – we nonetheless belief our intestine feeling too. It has confirmed to be the proper factor to do. You possibly can inform fairly shortly if the individual matches our workforce or not.

“One influential statement by the CEO during the second round of meetings was: “We somehow have a gut feeling, that you are the person we have searched for a long time”. It strengthened my very own sentiment that that is the firm I’ve searched for a very long time.” – Merle Rannala, Head of Finance

Listed here are some questions which assist us to make the last determination:

  • Does the potential candidate have a “wow” impact?
    “If there’s no wow! there’s no go.” – Kadri Mäe, People Operations Supervisor
  • Does the individual deliver one thing new to the workforce?
  • Does the candidate match the workforce?


That’s it!

…the secrets and techniques have been revealed. Structured, thorough, stress-free, and clear – that is how we rent at Scoro.

But, recruitment is an ongoing course of, and we constantly discover methods to enhance. The objective is certainly not simply filling a place as quick as potential with the most instantly out there candidate. Scoro’s tradition is determined by the individuals we work with; our productiveness, our workflows, and mindset. If we don’t rent the proper method, the working tradition can change for the worse.

Now you realize what to anticipate from sending the resume till the last choice. So, when you’ve been questioning about making use of to be a part of our group – do it! As Scoro is rising fairly quickly, we’re increasing our workforce and all the time on the lookout for distinctive expertise.

Take a look at our Careers Web page to discover your dream job.

Perhaps you’re an excellent Entrance-Finish Developer, a gifted Video Content material Specialist, or a pushed Gross sales Advisor? 

And when assembly us, keep in mind to “Be yourself, everyone else is already taken.”

Let’s speak quickly!


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