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How Do I Contact Instagram Support When I Need Help? – SocMedSean

Instagram Support - What To Do When No One Will Respond To Your Support Request

Instagram Support - What To Do When No One Will Respond To Your Support Request

I have gotten this query a number of occasions and it’s a really robust one to reply, however I’ll give it my greatest shot.

Hey Sean,

Do you understand of a great way to get in touch with Instagram help? I have misplaced entry to my account and have to learn how to get well it. It seems to be as if somebody hacked my account after which modified the e-mail handle. As a result of I can’t login or change the password, I’m caught and I don’ t know methods to get Instagram to assist me get again in.

Thanks for any assist you’ll be able to present,


The straightforward reality is that massive social media corporations like Instagram, Fb, LinkedIn, YouTube and Snapchat simply don’t need to be inundated with help requests. Think about if an organization like Instagram needed to rent telephone and e mail help personnel for questions like:

  • How do I reset my Instagram password?
  • My Instagram has been hacked, what do I do?
  • I mis-typed my Instagram e-mail and now I can’t entry my account. What do I do?
  • Somebody is bothering me on Instagram, what do I do?
  • Can I block my ex-boyfriend/ex-girlfriend on Instagram?
  • Somebody hacked my Instagram account and altered the e-mail tackle, how do I repair it?

These questions and points (and lots of like them) are soooo widespread that staffing a name middle or help middle to answer these questions would require a whole lot, if not hundreds, of staff that simply wouldn’t make fiscal sense for Instagram.

To fight this, they do their greatest to offer useful responses to “frequently asked questions” in order that Instagram customers may also help themselves remedy issues.

However What If My Problem Is Not Coated In The Instagram FAQs?

Yeah, that’s the place is will get troublesome.

Instagram makes it almost inconceivable to truly get somebody on the telephone or to answer an e mail. Positive they arrange a enterprise help quantity, which in accordance with GetHuman is (650) 543-4800.

Instagram additionally has a help e mail tackle, which is [email protected] however based mostly on the suggestions I have heard, good luck getting anybody to truly reply to you.

So, if in case you have a problem that you simply simply can’t appear to resolve by yourself, listed here are few choices to attempt.

Tip #1 – Attempt Looking By means of The Instagram Support Website

In case you are studying this text, it’s in all probability as a result of you might have been making an attempt to resolve your situation utilizing the usual assist articles on Instagram. If that’s the case, carry on studying.

If, nevertheless, you skipped going by means of the assistance articles to attempt to clear up your concern, make sure you do this first. You possibly can entry fairly a couple of points and their resolutions at

If you need customer support for your Instagram account, start with their help portalShould you want buyer help on your Instagram account, begin with their assist portal

Tip #2 – Attempt The Support Channels Above

Subsequent, attempt the e-mail handle and/or buyer help line I listed above.

I know, I simply stated that they in all probability gained’t work, however issues are altering each day at Instagram and perhaps you’ll get fortunate and catch somebody who decides they need to assist. Or perhaps your e-mail will catch their eye as a result of it’s turning into a standard problem they usually need to add an entry of their incessantly requested questions on the Instagram help website.

Even when it doesn’t work, you could have adopted the right procedures and “checked the box” for making an attempt to contact them via the channels that they’ve arrange. Doing that may make it easier to as you attempt a number of the further strategies under.

Making an attempt to contact Instagram help is usually a actual ache. Then not often reply tickets or e mail help requests. There are some tricks to attempt to get their consideration, although. Click on To Tweet

When you select to ship an e mail to Instagram help, simply be certain to not use a generic e-mail topic like “Request for Instagram Support”.

As an alternative, consider one thing that could be very descriptive of your drawback and can be a magnet for anybody who occurs to look on the Instagram help e mail. Be artistic, one thing like “Incorrect email address associated with my account has locked me out of access”.

If somebody sees that, the may assume “hey…there are probable quite a few people who experience this issue, maybe we can add a support FAQ about it”.

Tip #2  – Report Your Personal Profile

Yep…that’s proper, name the Instagram police by yourself profile. I realize it sounds kinda loopy, however reporting a profile is one thing Instagram does take critically, so it’d get their consideration.

Don’t consider me? Simply attempt posting a photograph of something that even intently resembles a human, feminine nipple and also you’ll discover out in a short time how critically Instagram takes reported profiles and pictures.

Need to get the eye of Instagram help shortly? Simply submit a photograph of a human, feminine nipple in your profile. Click on To Tweet

So, in case you are having an issue accessing your account, it has been hacked, otherwise you simply have to get Instagram’s consideration, attempt reporting your personal profile.

The steps to report a profile (even your personal) could be discovered right here.

Almost certainly, you’ll be locked out of your account for 12-24 hours and obtain a nasty direct message that your photograph has violated the phrases of use, however it may additionally provide the capacity to offer them with some suggestions and get a solution to your query.

In case you have misplaced entry to your account, like Erica did, it’d assist to report the account so the spammer is locked out and may’t do any extra injury when you work to recuperate entry.

NOTE: You need to use this hyperlink to go on to a type to report somebody hacking your account.

If You Have Entry To Your Instagram Account, Right here’s How To Report A Drawback

1) Login to Instagram cellular app

2) Click on the button within the decrease-proper that takes you to your Instagram Profile

three) Click on the Gear icon within the higher-proper nook to entry the Instagram settings

four) Scroll down till you see “Report A Problem”

5) From the popup menu select the choice that the majority precisely represents your concern.

6) Within the suggestions type that’s introduced, sort the details about your Instagram situation. Be correct AND concise. Don’t write a novel, however give as many particulars as you probably can.

7) Click on the “Send” button to submit the contents of your Instagram help request type.

If You DON’T Have Entry To Your Instagram Account, Right here’s How To Report A Drawback

1) Go to this web page

2) Click on “I think my Instagram account has been hacked” to open the subsection on the web page

three) Report the account. You in all probability have achieved this should you adopted tip #2 above.

three) Comply with the steps that have you ever request a login hyperlink and confirm your id.

I will inform you that I know individuals who have tried this technique and it took every week or so for Instagram to confirm their id. So be affected person, hopefully reporting the account will cease a hacker from doing lots of injury like deleting your pictures.

If all else fails and you may’t get via the method to report the hack, attempt utilizing this type to submit a hacking occasion.

Tip #three  – Use Your Social Community To Discover A Contact

In case you have tried the Instagram help telephone quantity and their e mail handle AND tried reporting your personal profile to get a response, the subsequent step can be to attempt to get in contact with somebody at Instagram through the use of your social media connections.

Sure….your social community may have the ability that will help you join with another person. That’s kinda the purpose of this entire social community factor, proper?

So, to seek out somebody in your community who works at Instagram, I would advocate utilizing LinkedIn and looking for connections who work, or beforehand labored, at Instagram.

To do that:

1) Login to LinkedIn

2) Within the search bar on the prime of the display, sort “Instagram”

Search LinkedIn to see if you know anyone who works at InstagramSearch your LinkedIn community to see in case you have a contact at LinkedIn who will help.

three) Within the outcomes that present up, click on on “Instagram – Company Computer Software”

four) This takes you to the company LinkedIn web page for Instagram

5) Click on the hyperlink to see all staff who work at Instagram. This takes you to a web page the place you possibly can see all individuals who have included Instagram as a present or previous expertise within the LinkedIn profile.

Search LinkedIn to see if you know anyone who works at InstagramSlender the outcomes to solely present these connections who’re first and second degree.

6) Within the filter bar, select to filter Connections” so it solely exhibits your first and second degree connections. Click on Apply.

NOTE: Should you assume that you’ve a primary-degree reference to somebody at Instagram, simply filter on first degree and that may present you who you understand at Instagram.

7) After you have utilized the filter, you’ll see individuals in your community who’re first or second-degree connections. If in case you have a primary-degree connection, nice…attain out to them to see in the event that they might help.

eight) In case you don’t have a primary-degree connection, scroll via your connections to seek out somebody with whom you might have lots of connections. Within the picture under, you possibly can see that I have a second-degree reference to somebody at Instagram who shares 13 connections with me.

Find a second level connection who works at Instagram and shares as many connections as possible

9) Click on by means of to their profile and browse their expertise to make sure that they really have labored at Instagram or have a connection to Instagram. Remember, that some people who find themselves Instagram influencers may record Instagram as work expertise.

This doesn’t imply they really labored for Instagram, extra that they partnered with them as a result of they have been thought-about to be “Insta-famous”. These people may need a contact on the firm that will help you out, however it will be higher to seek out somebody who truly works at Instagram.

10) Maintain scrolling via your contacts to seek out somebody who may give you the chance that will help you.

11) When you discover a risk, join with them on Instagram. DON’T ship them a request for help or spend a number of time making an attempt to elucidate why you want their assist making an attempt to get a contact at Instagram.

That’s a fast strategy to get your connection invitation deleted. As an alternative, ship them a notice, indicating that you’ve a number of connection in widespread and can be all in favour of connecting to debate social media.

12) If/When they settle for your connection request, attain out to them and thank them for connecting. At that time, be well mannered and ask if they could have a contact at Instagram who might assist resolve your problem.

In the event that they reply that they don’t, thank them and allow them to know you respect them including you to their community.

13) Return to step #1 and begin once more in search of one other potential level of contact.

I know that seems like numerous work, however Instagram doesn’t make it straightforward to get previous their partitions, so in case you actually, actually need to get in contact with somebody, you’re going to need to work at it.

Tip #four  – Spend Some Cash By means of Fb Advertisements

One assume I find out about social platforms is that they have usually all grow to be “pay-to-play” networks. Fb, Instagram, YouTube, LinkedIn…you’re actually nobody to them until you spend cash.

When you do begin promoting with them, you get entry to instruments and contacts that you simply didn’t have earlier than. Even operating a single Instagram advert now places you in a special class which may be capable of get help a bit extra shortly than only a common account.

As an example, some time again I ran an check Instagram advert for a shopper and it didn’t actually carry out in addition to we had anticipated. So, we caught with Fb advertisements and selected to not proceed operating advertisements on Instagram.

A few yr after that Instagram check, the shopper’s Instagram account was locked for no obvious purpose. We tried the help quantity and e-mail addresses with no outcomes. Then, we determined to attempt sending a Fb advert help request. Whereas we by no means acquired a response from the Fb advert group, the account was unlocked the subsequent day.

Coincidence? Probably. Extra possible somebody at Fb advertisements contacted somebody at Instagram and requested them to unlock the account as a result of we had a historical past of spending cash with each Fb and Instagram.

If you operate a Facebook business account, you can try to report an Instagram issueIn case you run Fb or Instagram advertisements, you possibly can attempt utilizing the Fb Enterprise help course of.

So, whereas it won’t provide help to in your present predicament, it might offer you a future help entry level when you spend a number of dollars with Fb (or Instagram) by means of paid media advertisements.

In Abstract – Getting In Contact With Instagram Isn’t Straightforward

By design, Instagram has made it robust to get in contact with them. When you need assistance, attempt all of the FAQs on their help website, then attempt a few of the suggestions above.

If in case you have a greater means of getting in touch with Instagram help, I’d be actually to listen to it within the feedback.

Additionally, let me know if in case you have had a nightmare expertise with Instagram help. Perhaps we may help one another clear up some challenges getting in touch with the positive people at Instagram.



Replace #1 – Reporting Mental Correctly Points With Your Instagram Account

Nice e mail suggestions from considered one of my readers who requested if the identical course of outlined above is the best course of if somebody has stolen your photographs or is making an attempt to duplicate your account and fake they’re you.

Hey Sean – Nice information, only one query. I have observed a few pretend accounts which are stealing my pictures and passing them off as their very own. Is there are good option to report photograph theft?



Within the instances of mental property theft (aka your pictures or your id) I would go on to the shape designed for that function. It’s buried within the Instagram phrases of use, so right here’s the direct hyperlink so that you don’t should dig by means of the legalese.

This kind will stroll you thru reporting a copyright or trademark infringement. If somebody is utilizing your photographs with out your permission and you’re the unique creator of these pictures, then they might be infringing in your copyright.

Hope that helps! Maintain asking these questions and including your suggestions/experiences within the feedback.



How Do I Contact Instagram Support When I Need Assist? was final modified: October 22nd, 2018 by Sean R. Nicholson